Last updated: 6 December 2025
This Privacy Policy explains how Neighbourhood Finder (“we”, “us”, “our”) collects, uses and shares your personal data when you use our website and services.
Neighbourhood Finder is operated by Customer Engine Ltd, a company registered in England and Wales.
Controller: Customer Engine Ltd
Address: Unit 82a James Carter Road, Mildenhall, Bury St Edmunds, IP28 7DE, United Kingdom
Email: privacy@neighbourhoodfinder.co.uk
For the purposes of UK data protection law (including the UK GDPR and Data Protection Act 2018), Customer Engine Ltd is the “data controller” for the personal data described in this policy.
We collect information in three main ways: information you provide, information we collect automatically, and information we derive from your activity.
When you use Neighbourhood Finder, you may provide us with:
When you use our website or app, we automatically collect certain technical and usage information. This may include:
We use PostHog as our analytics platform, configured in a privacy-friendly way (see Section 7).
We may derive additional insights from the data above, for example:
We only use your personal data where we have a lawful basis to do so. The main purposes are:
Legal basis: performance of a contract (or steps taken at your request before entering into a contract), and our legitimate interest in operating and improving our services.
We use analytics to understand how the product is used so we can make it more useful, reliable and secure.
Legal basis: our legitimate interest in understanding and improving how Neighbourhood Finder is used, provided that this is balanced against your privacy rights.
Neighbourhood Finder may work with carefully selected mortgage partners. We use your data in two different ways for this:
If you provide home-buying preferences and details such as budget, deposit, buying stage, first-time buyer status or mortgage needs, we may share only non-contact data with selected mortgage partners. For example:
We do not share your name, email or phone number as part of a soft lead.
Partners may use this soft-lead data to:
Legal basis: our legitimate interest in supporting the home-buying journey and working with relevant partners, combined with the low-risk and non-contact nature of the data shared. You can object to this at any time (see Section 10).
If you explicitly ask to be contacted by a mortgage partner or submit a form that clearly indicates you want contact, we will share the details you provide (such as name, email, phone number and relevant buying information) so the partner can respond.
Legal basis: performance of a contract (fulfilling your request), and where required for ongoing marketing, your consent.
We may send you email updates about new features, content or services, but only where you have opted in or where the law allows us to do so.
Legal basis: your consent, or our legitimate interest in promoting similar services where the law permits this, with a clear opt-out.
Under UK data protection law, we must identify a lawful basis for each type of processing. We mainly rely on:
We share personal data only where necessary and with appropriate safeguards in place:
We use trusted third parties to host and operate our service:
These providers act as our “processors” and may only process personal data on our instructions, for the purposes described above, in line with this policy and applicable law.
As described in Section 3.3, we may share:
We may disclose your data where required by law, to protect our rights, or in connection with a business transaction (for example, a merger or sale). In such cases, we will share only what is necessary and will seek to ensure your rights remain protected.
Some of our service providers may process data outside the UK. Where this occurs, we only do so where:
Neighbourhood Finder uses a small number of cookies and similar technologies.
We configure analytics in a privacy-conscious way and do not use tracking for advertising or to follow you across unrelated websites.
We take appropriate technical and organisational measures to protect your personal data, including:
However, no internet service can be completely secure, and we cannot guarantee absolute security.
We keep personal data only for as long as necessary for the purposes set out in this policy, or as required by law. Indicatively:
You may request deletion of your personal data at any time (see Section 10).
Under data protection law, you have rights over your personal data. These include:
To exercise any of these rights, please contact us atprivacy@neighbourhoodfinder.co.uk.
Neighbourhood Finder is intended for users aged 18 or over. We do not knowingly collect personal data from children.
You can object to our use of your data for soft-lead sharing with mortgage partners at any time. You can do this by:
You can also opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly.
If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the UK data protection regulator:
Information Commissioner’s Office (ICO)
Website: www.ico.org.uk
We maintain previous versions of this policy and can provide them on request.
We may update this Privacy Policy from time to time. The “last updated” date at the top of this page will change accordingly. We encourage you to review this page periodically to stay informed about how we handle your personal data.